Refund policy

Returns Policy

August 28, 2026 · Updated

Returns Policy

  • Please reach out to us at info@dirocouture.store within 14 days of receiving your order.
  • Include in the email:
    • Your order number/receipt proof
    • Photos, where relevant, of the issues.

What happens next?

  • We aim to process all requests within 7 working business days of receipt.
  • If your return or refund request is approved at Diro Couture discretion, please contact our customer service team to obtain the correct return address and return instructions. Returns sent without prior confirmation will not be accepted.
  • Diro Couture will not accept unconfirmed returns.

Honor System

We operate in good faith and with trusted community loyalty. Please do not send used, worn, or washed items through return/ exchange as your claim will be denied without issuing store credit. We will not resend your claim to you. 

Returned items

  • All returned items should be unused, unworn, and unwashed. 
  • Diro Couture does not accept worn, stained, damaged, or altered items. 
  • We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost is on you, the "buyer" and you are responsible for securely repackaging the items at your own expense.

Refund/Store Credit

  • If your refund request is confirmed, Diro Couture will issue to you a refund in the form of "Store Credit" which can be used at your convenience without expiration. 

Can all items ordered from Diro Couture be returned?

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

  • For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned as we do not restock returned items.
  • Sample items;
  • Deliberately damaged items;
  • Items sent back for return more than 14 days from the date of receipt;
  • Items accurately printed according to the designs or tech packs provided to Diro Couture that the purchaser decides are not what they intended or no longer want;
  • Items deemed to no longer be required due to delayed delivery or delayed due to misinformation provided to Diro Couture, such as the recipient’s incorrect phone number or shipping address.

Can I cancel my order and get a refund before my order arrives?

  • Orders enter production immediately and CANNOT be canceled in their entirety, each order is sent immediately to production upon purchase for a faster delivery cycle time.
  • Orders that have entered production but have yet to be posted CANNOT have their shipping canceled and the fee refunded in the form of "Store Credit".
  • Should you wish to cancel your order, please get in touch with Diro Couture customer service team at info@voiceoftruth.store. 
  • Excluding EU Union 14 day cooling rights.

Can I get a refund if my order is not shipped on time?

Order Fullfillment

  • We aim to complete the production of orders within approximately 7-16 working days and to ship items no later than the 16th working business day (calculated from the date the order is paid for). Holidays and weekends may affect this timeline.
  • If you have not received any logistics or shipping information by the end of the 16th day, please contact us: info@voiceoftruth 

Diro Couture is the arbiter of what relevant changes are and reserves all rights per their discretion and final sale policy.

How long do I have to submit a return or exchange request?

  • Any claims for misprinted/damaged/defective items must be submitted within 14 days of receiving the product. 
  • For packages lost in transit, all claims must be submitted no more than 14 days after the estimated delivery date to your address. If it shows delivered, we hold no liability to the receipt of the item.
  • MESSAGE US IMMEDIATELY WITH PURCHASE ORDER NUMBER, PHOTOS AND EXPLAIN THE CIRCUMSTANCE.