Returns Policy

• Please reach out to us at dirocouture@gmail.com within 7 days of receiving your order.
• Include in the email:
  • Your order number;
  • Photos, where relevant, of the issues.

What happens next?

• We aim to process all requests within 7 working days.
• If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
• Diro Couture will not accept unconfirmed returns.

Returned items

• All returned items should be unused, unworn, and unwashed. 
• Diro Couture does not accept worn, stained, damaged, or altered items. 
• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost is free but you are responsible for securely repackaging the items at your own expense.

Refund/Store Credit

• If your refund request is confirmed, Diro Couture will issue to you a refund in the form of "Store Credit" which can be used at your convenience without expiration. A 30% restock fee is applicable to the returned item.

Can all items ordered from Diro Couture be returned?

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

• For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
• Sample items;
• Deliberately damaged items;
• Items sent back for return more than 7 days from the date of receipt;
• Items accurately printed according to the designs or tech packs provided to Diro Couture that the purchaser decides are not what they intended or no longer want;
• Items deemed to no longer be required due to delayed delivery or delayed due to misinformation provided to Diro Couture, such as the recipient’s incorrect phone number or shipping address.

Can I cancel my order and get a refund before my order arrives?

• Orders enter production immediately and CANNOT be canceled in their entirety, each order is sent immediately to production upon purchase for a faster delivery cycle time.
• Orders that have entered production but have yet to be posted CANNOT have their shipping canceled and the fee refunded in the form of "Store Credit".
• Should you wish to cancel your order, please get in touch with Diro Couture customer service team at info@voiceoftruth.store. 

Can I get a refund if my order is not shipped on time?

Small-volume orders

• We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working business day (calculated from the date the order is paid for).
• If you have not received any logistics or shipping information by the end of the 7th day, contact us: info@voiceoftruth.store

Bulk orders

• We aim to complete the production of bulk orders within 7-15 working days and to ship items no later than the 16th working business day (calculated from the date the order is paid for). 
• If you have not received any logistics or shipping information by the end of the 16th day, please contact us: info@voiceoftruth 

*In the scenarios above, this refund is not applicable if the shipment is delayed due to relevant changes on the customer side (design modification, additional design requirements, wrong address, etc.). Diro Couture is the arbiter of what relevant changes are. 

How long do I have to submit a return or exchange request?

• Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product. 
• For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date to your address. If it shows delivered, we hold no liability to the receipt of the item.
• MESSAGE US IMMEDIATELY WITH PURCHASE ORDER NUMBER, PHOTOS AND EXPLAIN THE CIRCUMSTANCE.