HATS – Diro Couture

RETURNS

All rights reserved, based on our "Diro Couture" discretion of a miscommunication agreement between "Diro Couture" and "Customer" via authorized purchase and store terms and policies. Our goal is for every community member to be totally satisfied with their purchase while minimizing fabric waste. We will not restock or resale returned items due to our hygiene standard. All return claims within 14 days of delivery.

DAMAGES AND ISSUES

Please make claims of damaged items or lost item/not received within 14 days after delivery notice receipt. We are not responsible or liable for lost, stolen packages once delivered. Items returned to us for wrong address or undeliverable will NOT be resent to you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please see our full terms and policies.

To start a return, you can contact us at info@voiceoftruth.store

Return shipping is at customers cost if you received free shipping on the purchase.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@voiceoftruth.store

Honor System

We operate in good faith and with trusted community loyalty. Please do not send used, worn or washed items through return/exchange as your claim will be denied without issuing store credit. We will not resend your claim items back to you. No exceptions.

Non-returnable items
No Exceptions. Certain types of items cannot be returned, like gift cards, perishable goods (such as food, flowers, or plants), final sale items, custom products (such as pre-orders or personalized items), worn shoes, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days after receipt, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

All accepted returns are issued as store credit.

EXCHANGES

The fastest way to ensure you get what you want is to return the qualifying item you have. Once the return is accepted, make a separate purchase for the new item with the issued store credit. Due to the volatility and availability of our releases, the item may sell out and we cant guarantee a restock date for said item.

WE DO NOT RUSH ANYTHING. Including Design, Manufacturing, Production, Processing, Quality Control & Shipping. Our exclusivity standards exceed rush expectations. If you need it tomorrow, DO NOT BUY. We will work promptly to ship your order as soon as possible as it passes through our pre-ship inspections. Order processing averages 7-16 working days. Holidays and weekends may affect this timeline. All items listed are exclusively in production and ready to ship. Bulk Order items may be shipped out separately with no cost to you based on the fastest processing adjustment and Final Quality Control inspection of your order.

Thank you for your patience.

Yes, all clothing products listed are unisex sizes unless specifically found in the women's tab. Womens tab specifically has tailored true to size fits.

Women unisex fit hoodies and tee shirts will fit oversized naturally.

Unisex pieces including hoodies and tee shirts run true to size in a Boxy fit.

Please refer to the size chart within the description to find your desired size in accordance with measurements.

Pants Length is measured from waist to ankle. Not inseam.

Pants waist & hips sizes in inches & centimeter are times two.

Ex. Size 11 inches = 22

14 = 28

17.5 = 35

The term "Boxy" refers to the cut of the fabrics silhouette. The hem sits just above the hips for a slightly cropped tailored fit.

Naturally the distance from the shoulder to waist hem is shorter than a "True to Size" fit in which the waist hem sits just below the hips. Traditionally about 2-3 inch difference between a Boxy and Traditional fit. Please refer to the description and size chart for further guidance.

GSM in fabric stands for Grams per Square Meter, and it measures the weight or density of the fabric. A higher GSM indicates a heavier, thicker, and often more durable fabric, while a lower GSM signifies a lighter fabric and less durable.

Heavyweight (250+) GSM): Ideal for winter clothing, hoodies, denim jeans, and workwear.

Medium Weight (150–250) GSM): Suitable for year-round staple T-shirts, pants, and light jackets producing a nice silhouette.

Lightweight (100–150) GSM): Good for breathable summer shirts, sundresses, and scarves.

All pre-order promotions (if any) run for 30-31 days typically starting at the beginning of the month. These items are specifically detailed as "PRE-ORDER" within the product description. Orders placed during the promotion will be sent to production after this timeline has concluded. Our standard processing time applies after the pre-order promotion has concluded, as we prepare your order to ship and your order passes through our Quality Control process.

Thank you for your patience.

All items are available based on current stock and season. Restock of sold-out items can not be guaranteed if or when a piece will be restocked. Some pieces are truly 1 of some but not many.